Spankys Detailing – Terms & Conditions

Last updated: 2 October 2026

These Terms & Conditions apply to services provided by Spankys Detailing (“we”, “us”, “our”) to customers (“you”, “your”).

By requesting, booking or proceeding with a service, you agree to these Terms & Conditions.

1. About our services

Spankys Detailing provides vehicle care services, which may include:

• Vehicle valeting
• Vehicle detailing
• Paint correction and machine polishing
• Ceramic coatings
• Smart repairs
• Caravan and motorhome valeting
• Maintenance and aftercare services
• Other vehicle-care services offered by us from time to time

Services may be carried out at our premises or, where available, at an agreed mobile location.

2. Bookings

Bookings may be made through our website, by telephone, email, messaging services or other methods we make available.

A booking is only confirmed once Spankys Detailing has confirmed the appointment.

We may contact you before confirming a booking if we need additional information about your vehicle, its condition or the service requested.

Please provide accurate information when making a booking.

3. Quotes and pricing

Where a price is advertised as “from”, it is an indicative starting price and is not necessarily the final price.

The final price may depend on:

• Vehicle size
• Vehicle condition
• Level of contamination
• Interior condition
• Existing damage
• Paintwork condition
• Previous repairs
• Amount of preparation required
• Additional work requested

Where additional chargeable work is identified, we will explain this to you and, where reasonably practicable, obtain your agreement before carrying out significant additional work.

Quotes based solely on photographs or descriptions may be subject to inspection when the vehicle arrives.

4. Deposits

Where a deposit is required, the amount and payment arrangements will be explained at the time of booking.

Deposits may be used to secure an appointment and cover reasonable losses resulting from late cancellation or non-attendance, subject to applicable consumer law.

Where we cancel a booking and cannot provide a suitable alternative, any refund due will be dealt with in accordance with applicable law.

5. Payment

Unless otherwise agreed, the remaining balance is payable when the agreed service has been completed.

We may accept payment by:

• Cash
• Bank transfer
• Debit or credit card
• Other payment methods made available by us

If payment is overdue, we may contact you to request payment and may suspend further services until outstanding amounts have been paid.

Any applicable late-payment charges will be communicated clearly and will only be applied where legally permitted.

6. Cancellation and rescheduling

We ask customers to provide at least 48 hours’ notice when cancelling or rescheduling an appointment.

If an appointment is cancelled with less than 48 hours’ notice, or you fail to attend, we may charge a reasonable cancellation or non-attendance fee to reflect losses or costs caused by the cancellation.

Where a deposit has been paid, we may retain some or all of it where this represents a reasonable charge for the loss caused by the cancellation, subject to applicable law.

We will consider the circumstances of individual cancellations.

7. Cancelling or rescheduling by Spankys Detailing

We may need to cancel or reschedule an appointment because of circumstances including:

• Severe or unsuitable weather
• Unsafe working conditions
• Equipment failure
• Staff illness or availability
• Problems with the vehicle
• Health and safety concerns
• Circumstances outside our reasonable control

Where possible, we will contact you as soon as reasonably practicable and offer an alternative appointment.

8. Mobile services

Where a mobile service is booked, you are responsible for ensuring that the agreed location is suitable and safe.

Unless otherwise agreed, there should be:

• Safe access to the vehicle
• Adequate working space
• A suitable surface
• Appropriate lighting where required
• Access to any facilities specifically requested for the service

We may refuse or postpone a mobile service if the location is unsafe, inaccessible or unsuitable.

9. Water, electricity and other facilities

Some services may require access to water, electricity, drainage, shelter or other facilities.

Where such facilities are required, we will inform you where reasonably practicable.

If required facilities are unavailable, we may need to modify, postpone or cancel the service.

10. Vehicle condition and pre-existing damage

We will take reasonable care when working on your vehicle.

Before certain services, we may inspect and photograph the vehicle’s condition.

Existing defects may include:

• Scratches
• Dents
• Stone chips
• Paint defects
• Cracks
• Previous repairs
• Fading
• Loose trim
• Damaged or deteriorated materials
• Interior damage
• Mechanical or electrical faults

Pre-existing defects are not considered damage caused by Spankys Detailing.

If we identify a defect or condition that could create a significant risk of damage during the requested service, we may explain the risk and recommend an alternative service or decline to carry out the affected work.

11. Vehicle contents

Customers should remove all valuable and personal belongings from their vehicle before leaving it with us.

We are not responsible for personal belongings left inside a vehicle where loss or damage results from theft, vandalism, malicious damage or another third-party action, except where we are legally responsible for that loss or damage.

12. Vehicles left at our premises

When you leave your vehicle at our premises, the vehicle remains at your risk.

Spankys Detailing is not responsible for loss of, theft of, or damage to a customer’s vehicle while it is left at our premises where the loss or damage is caused by circumstances outside our reasonable control.

This includes, but is not limited to:

• Theft
• Attempted theft
• Vandalism
• Malicious damage
• Criminal damage
• Damage caused by third parties
• Unauthorised access
• Severe weather
• Fire or other unforeseen events

Customers are responsible for ensuring that their vehicle has appropriate insurance cover while it is left at our premises.

Where a vehicle is stolen, vandalised or damaged by a third party while left at our premises, the customer should normally make any relevant claim through their own vehicle insurance.

We will take reasonable care of vehicles while they are at our premises and will take reasonable steps to maintain the security of the premises.

However, we do not provide insurance cover for customers’ vehicles against theft, vandalism, malicious damage or other third-party actions.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including liability arising from our own negligence where applicable.

13. Collection of vehicles

Customers should collect their vehicle at the agreed collection time or within any agreed collection period.

If a vehicle remains at our premises beyond the agreed collection time without prior arrangement, we may contact you to arrange collection.

Where a vehicle is left for an extended period without communication, reasonable storage charges may apply where these have been communicated to you.

14. Paint correction and machine polishing

Paint correction and machine polishing are improvement processes that may involve removing or refining a small amount of paint or clear coat.

Results depend on:

• Paint thickness
• Paint condition
• Previous repairs
• Defect depth
• Previous polishing
• Type and condition of the paint

Not every scratch, mark or defect can safely be removed.

We will not carry out work that we reasonably believe could cause unacceptable damage to the vehicle.

Paint correction does not guarantee complete removal of every defect.

15. Ceramic coatings

Ceramic coatings are designed to provide additional protection and may improve gloss, water behaviour and ease of maintenance.

Coating durability depends on factors including:

• Vehicle use
• Washing methods
• Maintenance
• Chemical exposure
• Weather
• Environmental conditions
• Quality of aftercare
• Condition of the underlying paint

A ceramic coating does not make a vehicle:

• Scratch-proof
• Stone-chip-proof
• Dent-proof
• Completely resistant to chemicals
• Immune to improper washing or damage

Any specific coating warranty will be explained separately where applicable.

16. Ceramic coating aftercare

Customers who have a ceramic coating applied should follow the aftercare instructions provided by us.

Failure to follow appropriate aftercare instructions may reduce the performance and lifespan of the coating and may affect any applicable warranty.

17. Smart repairs

Smart repairs are intended for suitable minor cosmetic damage.

They may not produce exactly the same result as a full body-panel repair or manufacturer repair.

Colour matching can be affected by:

• Vehicle age
• Paint fading
• Previous repairs
• Paint batches
• Environmental exposure
• Lighting conditions

We will aim to achieve the best reasonable result but cannot guarantee that every repair will be completely invisible under every lighting condition.

We may decline a repair if the damage is unsuitable or a satisfactory result cannot reasonably be achieved.

18. Smart repair warranty

Where we specifically provide a warranty for an eligible smart repair, the warranty applies only to the repair work and for the period stated at the time of service.

Unless otherwise stated, the warranty does not cover deterioration caused by:

• New damage
• Accidents
• Impact
• Corrosion
• Rust
• Incorrect washing or cleaning
• Improper aftercare
• Damage caused by another person
• Subsequent repairs or modifications

Any warranty provided by us does not affect your statutory consumer rights.

19. Maintenance plans

Where a customer purchases a recurring maintenance plan, the price, services included, frequency and any cancellation arrangements will be explained before the plan begins.

Where a minimum commitment or notice period applies, this will be communicated before you agree to the plan.

20. Customer responsibilities

Customers must provide accurate information about their vehicle and its condition.

You should tell us about any known:

• Previous repairs
• Paintwork issues
• Damage
• Mechanical problems
• Electrical problems
• Warning lights
• Modifications
• Other issues that may reasonably affect the requested service

Failure to provide relevant information may affect our ability to safely or properly carry out the service.

21. Inspection and completion

Where reasonably practicable, we will inspect the vehicle before and after completing the service.

Customers are encouraged to inspect the vehicle when collecting it and raise any concerns with us as soon as reasonably possible.

A customer accepting or collecting a vehicle does not remove any statutory rights they may have.

22. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as reasonably possible.

We ask customers to report problems promptly so that we have a reasonable opportunity to inspect the vehicle and investigate the circumstances.

Email: info@spankysdetailing.co.uk
Telephone: 07359 204327

We will consider complaints fairly and investigate them based on the circumstances.

Nothing in this section limits your statutory consumer rights.

23. Damage caused by our services

We will take reasonable care when carrying out our services.

If you believe that we have caused damage to your vehicle, please notify us as soon as reasonably possible.

We may need to inspect the vehicle and consider its condition before, during and after the service, including any photographs or records taken.

Nothing in these Terms & Conditions excludes or limits liability where we are legally responsible.

24. Liability for third-party damage

Where damage, theft, vandalism or loss is caused by a third party or circumstances outside our reasonable control, Spankys Detailing will not normally be responsible for that loss.

This includes circumstances where a customer’s vehicle is damaged, vandalised or stolen while parked at our premises, provided the loss was not caused by circumstances for which we are legally responsible.

Customers should maintain appropriate insurance for their vehicle.

25. Photographs and vehicle records

We may photograph vehicles before, during and after work for purposes including:

• Assessing the vehicle’s condition
• Preparing quotations
• Recording pre-existing damage
• Quality control
• Recording completed work
• Dealing with complaints or disputes

Photographs containing identifiable information will be handled in accordance with our Privacy Policy.

We will not use customer vehicle photographs for public marketing purposes where permission is required unless appropriate permission has been obtained.

26. Right to refuse or stop work

We reserve the right to refuse or stop work where:

• The vehicle is unsuitable for the requested service.
• The working environment is unsafe.
• The vehicle presents an unreasonable risk of damage.
• The requested work cannot reasonably be completed to an acceptable standard.
• The customer has provided materially inaccurate information.
• The vehicle is unsafe to work on.
• A customer behaves abusively, threateningly or inappropriately.
• Continuing the work would create an unreasonable health and safety risk.

Where reasonably practicable, we will explain why the work has been refused or stopped.

27. Weather

Weather conditions may affect the ability to carry out mobile services.

We may postpone a mobile appointment where weather conditions could affect:

• Safety
• The quality of the service
• Product curing
• Paintwork
• Coating performance

We will make reasonable efforts to rearrange the appointment.

28. Force majeure

We are not responsible for delays or failure to provide a service caused by circumstances outside our reasonable control.

This may include:

• Severe weather
• Fire
• Flood
• Power failure
• Equipment failure
• Road closures
• Government restrictions
• Serious illness
• Industrial action
• Other unforeseen events

Where possible, we will contact affected customers and arrange an alternative appointment.

29. Personal information

We process customer personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

The Privacy Policy can be found on our website.

30. Consumer rights

Nothing in these Terms & Conditions is intended to remove, restrict or reduce any legal rights you have as a consumer.

Where a term in these Terms & Conditions conflicts with a mandatory consumer right, that legal right will take precedence.

31. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time to reflect:

• Changes to our services
• Changes to our website
• Changes in technology
• Changes in applicable law
• Changes to our business practices

The latest version will be published on our website.

For existing bookings, the Terms & Conditions applicable at the time of booking will normally continue to apply unless a change is required by law or otherwise agreed with the customer.

32. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.

33. Contact details

Spankys Detailing
Unit 5 Elm Court Industrial Park
Station Road
Royal Wootton Bassett
SN4 7ED

Telephone: 07359 204327
Email: info@spankysdetailing.co.uk

Website: https://spankysdetailing.co.uk/

Last updated: 2 October 2026