Privacy Policy
Last updated: 2 October 2026
At Spankys Detailing, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it and what rights you have over your information.
1. Who we are
Spankys Detailing
Unit 5 Elm Court Industrial Park
Station Road
Royal Wootton Bassett
SN4 7ED
Telephone: 07359 204327
Email: info@spankysdetailing.co.uk
Website: https://spankysdetailing.co.uk/
For the purposes of UK data protection law, Spankys Detailing is the organisation responsible for the personal information described in this Privacy Policy.
If you have any questions about how we use your personal information, please contact us using the details above.
2. Information we collect
We may collect personal information when you contact us, request a quotation, make a booking, use our services or communicate with us.
This may include:
Contact information
- Your name
- Telephone number
- Email address
- Address or location information
- Your preferred method of contact
- Information contained in messages, enquiries or correspondence
Vehicle information
We may collect information about your vehicle, including:
- Vehicle registration number
- Vehicle make
- Vehicle model
- Vehicle mileage
- Information about the vehicle’s condition
- Details of paintwork, damage or other areas requiring attention
- Photographs of your vehicle that you choose to upload or send to us
Booking and service information
We may collect:
- Requested services
- Appointment dates and times
- Booking details
- Service history and notes relating to work carried out
- Information needed to provide your requested service
Payment information
Where payment is made electronically, payment information may be processed by the relevant payment provider.
We do not intend to store complete payment card details ourselves where payment is handled by a third-party payment provider.
Website and technical information
When you use our website, technical information may be collected automatically depending on the website technologies and services in use.
This may include:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Website usage information
- Information relating to cookies or similar technologies
3. How we collect your information
We may collect information:
- Directly from you when you contact us.
- When you complete a quotation or enquiry form.
- When you make an online booking.
- When you telephone or email us.
- When you contact us through messaging or social-media services.
- When you provide information in person.
- When you send photographs or other information about your vehicle.
- Automatically through the use of our website and its technologies.
4. How we use your information
We may use your information to:
- Respond to enquiries.
- Provide quotations.
- Arrange and manage appointments.
- Provide vehicle detailing and related services.
- Contact you about your booking.
- Contact you about work being carried out or completed.
- Keep records of services provided.
- Process or administer payments.
- Deal with questions, complaints or disputes.
- Communicate with you about your vehicle or requested services.
- Maintain appropriate business and financial records.
- Protect the security of our website and business.
- Improve our website and services.
- Comply with legal and regulatory requirements.
- Send marketing communications where permitted by law.
We will not use your personal information for unrelated purposes without considering whether we have a lawful basis to do so and, where required, providing you with additional information or obtaining your consent.
5. Lawful basis for processing
We process personal information under one or more lawful bases provided by UK data protection law.
Contract
We may use your information where it is necessary to provide a service you have requested, manage your booking or take steps at your request before providing a service.
Legal obligation
We may process information where necessary to comply with legal obligations, including applicable accounting, tax and record-keeping requirements.
Legitimate interests
We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your privacy rights.
This may include:
- Managing customer relationships.
- Keeping appropriate business records.
- Managing enquiries.
- Protecting our business and website.
- Dealing with complaints or disputes.
- Improving our services.
Consent
Where consent is required by law, we will ask for your consent before processing your information for that purpose.
Where processing is based on consent, you may withdraw your consent at any time.
The ICO requires organisations to identify the lawful basis for processing personal information in their privacy information.
6. Marketing
We may contact customers about our services, offers or other information where this is permitted by law.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us at:
If an electronic marketing message contains an unsubscribe option, you can also use that option.
7. Sharing your information
We do not sell your personal information.
We may share information where necessary with service providers that help us operate our business.
These may include, where applicable:
- Website and hosting providers
- Email providers
- Booking and appointment providers
- Payment providers
- IT and technical service providers
- Accounting or professional advisers
- Website analytics or technology providers
- Government, regulatory or law-enforcement authorities where legally required
We only provide third parties with information that is reasonably necessary for the relevant purpose.
The ICO’s guidance states that privacy information should identify recipients or categories of recipients, including organisations processing personal information on your behalf.
8. WhatsApp, Facebook Messenger and social media
If you choose to contact us through WhatsApp, Facebook Messenger or another social-media or messaging service, information you provide through that service may be processed by the relevant provider as well as by us.
Those providers operate under their own privacy policies and terms.
We may use information received through these services to:
- Respond to enquiries.
- Provide quotations.
- Arrange bookings.
- Provide customer support.
- Communicate with you about our services.
9. Vehicle photographs
If you upload or send photographs of your vehicle, we may use those photographs to:
- Assess the condition of your vehicle.
- Prepare quotations.
- Understand the work required.
- Plan the requested service.
- Keep a record of the condition of the vehicle where appropriate.
We will not use photographs for unrelated purposes without an appropriate lawful basis.
If we wish to use a customer’s vehicle photographs for promotional purposes, we will seek appropriate permission where required.
10. Cookies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to operate.
Other cookies, such as analytics or advertising cookies, may require your consent before they are used.
Where consent is required, you should be given an appropriate choice about whether to accept non-essential cookies.
The cookies actually used on the website may change as website services and functionality change.
The ICO states that website visitors should be informed about cookies and that non-essential cookies generally require consent.
11. How long we keep your information
We will not keep personal information for longer than reasonably necessary for the purpose for which it was collected, unless we are required or permitted by law to keep it for longer.
Our general retention approach is:
Customer and booking information: We may retain this for as long as reasonably necessary to manage our customer relationship, provide an appropriate service history and deal with potential queries or disputes.
Enquiry information: We may retain information from enquiries for as long as reasonably necessary to respond to the enquiry and maintain appropriate business records.
Financial records: We retain financial and tax information for the periods required by applicable law.
Marketing information: We retain marketing information until you withdraw consent or otherwise object, where applicable, subject to any legal requirements.
Vehicle photographs: We retain photographs only for as long as reasonably necessary for the purpose for which they were provided, unless there is a legitimate reason or legal requirement to retain them for longer.
We periodically review information we hold and securely delete or anonymise information that is no longer required.
The ICO requires privacy information to state retention periods or the criteria used to determine how long information is retained.
12. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access.
- Unauthorised disclosure.
- Loss.
- Misuse.
- Accidental destruction.
- Unauthorised alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Your data protection rights
Depending on the circumstances and the lawful basis for processing, you may have the right to:
- Ask for access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information in certain circumstances.
- Ask us to restrict how we use your information in certain circumstances.
- Object to certain processing.
- Request transfer of your information where the right to data portability applies.
- Withdraw consent where we rely on consent to process your information.
You also have rights relating to certain forms of automated decision-making and profiling where applicable.
These rights are subject to certain legal conditions and exemptions.
The ICO confirms that privacy information should explain the rights available to individuals and how those rights apply to the relevant processing.
14. How to exercise your rights
To exercise your data protection rights, contact us:
Email: info@spankysdetailing.co.uk
Telephone: 07359 204327
Address: Unit 5 Elm Court Industrial Park, Station Road, Royal Wootton Bassett, SN4 7ED
We may need to verify your identity before responding to a request.
We will normally respond to valid requests within the time period required by applicable data protection law.
15. Complaints
If you have a concern about how we use your personal information, please contact us first so that we can investigate and try to resolve the matter.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
The ICO specifically recommends that UK organisations tell individuals about their right to complain to the ICO.
16. International transfers
Some third-party technology providers may process information outside the UK.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection requirements.
Where required, appropriate safeguards will be used.
17. Children’s information
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children where it is not necessary for the provision of our services.
If you believe that a child has provided us with personal information unnecessarily, please contact us.
18. Third-party websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy information provided by any third-party website you visit.
19. Automated decision-making
We do not currently make decisions about customers based solely on automated processing or profiling that produce legal or similarly significant effects.
If this changes, we will update this Privacy Policy and provide the information required by applicable data protection law.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services.
- Changes to our website.
- Changes to technology.
- Changes to how we process personal information.
- Changes to applicable laws or regulatory requirements.
The latest version will always be published on this page.
We recommend checking this page periodically for updates.
21. Contact us
If you have any questions about this Privacy Policy or how Spankys Detailing uses your personal information, please contact us:
Spankys Detailing
Unit 5 Elm Court Industrial Park
Station Road
Royal Wootton Bassett
SN4 7ED
Telephone: 07359 204327
Email: info@spankysdetailing.co.uk
Website: https://spankysdetailing.co.uk/
Last updated: 2 October 2026